
Scooter hire and Bicycle scheme
For County Durham residents who find accessing available transport a real struggle

We are a charity that offers personal transport to people who find it difficult to get to, or sustain, employment, volunteering or further education opportunities because of a lack of available transport options.
​
Our Scooter and Bicycle services are for County Durham residents who pay their Council Tax to Durham County Council and anyone who has a DH postcode.
If your Council Tax is paid to a different Local Authority area and you do not have a DH postcode, you will need to look for a similar service there.
Wheels 2 Work County Durham scooter Loan Contract
For the purpose of this contract:
‘Rider’ refers to the named person that is to use the Scooter.
‘Wheels 2 Work County Durham’ (also ‘W2WCD’) is the lender.
‘Wheels 2 Work Charitable Incorporated Organisation (CIO)’ is the host organisation for Wheels 2 Work County Durham.
-
The prime use of the Scooter will be to access apprenticeships, employment or education as specified in the rider's application. (you can use the scooter for necessary journeys such as going to the shops, visiting family/friends, doctors/hospital appointments, as long as the destinations are within a reasonable distance from your home address)
-
The rider must hold a valid driving licence, either full or provisional, for the duration of their time on the scheme. It is your responsibility to ensure the licence does not expire during your time on the scheme. Please report to W2WCD any licence points you receive while on the scheme.
-
The rider must have a valid CBT certificate while on the scheme. It is your responsibility to ensure the certificate does not expire during your time on the scheme. If your certificate is nearing the expiry date you must contact the office (CBT certificates are valid for 2 years from the date of completion)
-
W2W County Durham staff must be informed of all the below changes in circumstances.
-
Address.
-
Phone number.
-
Change in employment/apprenticeship or further education.
-
Change in health which may affect your ability to ride the scooter.
-
The rider is responsible for booking and attending their CBT and CBT Plus;
There is no charge for the CBT or CBT PLUS however if any of the below circumstances occur then the CBT charge will be taken from the upfront payment. If the rider fails, their CBT W2WCD will not pay for a second attempt
-
If the rider fails to attend their CBT or CBT (plus) without giving 48 hours notice to the motorcycle trainer
-
failure to complete the training by leaving the training area before training is finished without reasonable cause. The motorcycle trainer is under no obligation to take the rider back again.
The rider must supply a copy/scan/photo of the CBT certificate to W2WCD. If it has been agreed with W2WCD staff that a Rider will install a ground anchor after completion of their CBT, failure to provide photographs of the installed ground anchor will result in cancellation of the CBT (plus) and loss of the up-front fee.
-
The loan facility is for a six-month period and commences once the rider collects the Scooter. It is not guaranteed but it may be possible for the rider to extend their loan if they have followed all W2WCD procedures and is dependent on Scooter availability. Any extension to the initial 6-month loan will be at the discretion of the W2WCD Manager. At the end of the loan the rider must return the Scooter to Ace Motorcycles and it must be in the same condition in which it was received, (normal wear and tear will be taken into consideration).
PAYMENTS AND FINES
-
The rider will pay for a petrol 125cc scooter by Standing Order. The first month must be paid in advance before the rider can book their CBT. A standing order mandate will be emailed to the rider to fill out, once completed and returned W2WCD will send this to the rider's bank, after joining the scheme to set up the standing order. W2WCD cannot cancel the standing order so after leaving the scheme, the rider must cancel it.
Payments options
£ 40 per week
£173 calendar monthly (example 25th of each month)
-
In the event of non-payment of loan fee without reasonable explanation, the rider will be removed from the scheme. The Scooter must be returned by the rider or a County Court Judgement Order will be issued. This will request all unpaid loan payments and will result in court action if ignored. Any ride who leaves the scheme with a debt due to the below circumstances will not be allowed to re-join the scheme
* Non-payment of loan fees
* Non-payment of damages charges
* If the scheme has incurred a recovery charge for anything other than a breakdown or accident
-
Any parking fines or other road traffic offences are the responsibility of the rider, a failure to pay these will result in the Scooter being confiscated.
​
-
On occasion Wheels 2 Work may have funding to help with loan fees. This funding will be dependent on whether you meet the funding organisations criteria and eligibility. If you meet the criteria, you will be informed in your welcome email of the reduced amount you will pay and duration of time in which you will receive this funding. Please note the duration may not cover your whole time on the scheme therefore your payments will increase back to the standard rate once the funding has been fully allocated to you.
THE VEHICLE AND MAINTENANCE
-
The Scooter remains the property of Wheels 2 Work County Durham CIO. W2WCD retains the right to withdraw the loan of its Scooter at any time when the terms of the contract have been contravened.
-
The Scooter will be checked by Ace Motorcycles prior to being loaned out. The rider must also sign off any previous cosmetic damages and we recommend you take photos and email them to W2WCD to avoid being charged for them later.
-
All services, maintenance, repairs and oil top ups must be carried out by W2WCD’s approved motorcycle dealers, Ace Motorcycles. Modifications or repairs MUST NOT be carried out by the rider, riders’ family member/friend or a garage not approved by W2WCD.
-
The rider is responsible for the day-to-day maintenance of the Scooter which must be kept clean and in a roadworthy condition. The rider must carry out regular Scooter safety checks including oil level, tyre pressure and lights, as listed in the welcome pack. Oil needs checking weekly and must be taken to Ace motorcycles to be topped up when needed. To ensure the scooter is being kept in a road worthy condition and checks are being carried out, W2WCD will complete a visual inspection of the scooter once a month. Failure to allow W2WCD to carry out a visual inspection will result in the scooter being confiscated.
-
The rider is responsible for booking the Scooter in for services every 3000 km. Failure to book the Scooter in for services will result in the rider being removed from the W2WCD scheme.
-
Any faults, accidents or damage must be reported to the W2WCD office as soon as possible using one of the following methods 0191 303 8442 / 07566 068 668 / 0759 727 8208 /info@w2wcd.org.uk . If the Scooter is faulty the rider must not ride it until it has been checked by Ace motorcycles.
-
Damage – each time a Scooter is damaged during the loan period, the rider will be liable to pay up to a maximum of £250 in damage repair costs per incident.
-
If the Scooter is returned to the dealership for repairs due to misuse or accidents that W2WCD has not been made aware of, then the Scooter will be confiscated and the rider invoiced for the cost of repairs.
-
In the event of a road traffic accident where emergency services are involved, the Rider must, if possible, inform the police that the registered owner of the scooter is W2WCD and ask them to contact W2WCD to arrange recovery. If the Scooter is causing an obstruction or hazard the police may decide to recover the vehicle themselves. The Rider is responsible for making sure the Scooter will be removed from the scene and not abandoned, otherwise the rider may be held liable.
-
Riders will be issued with 24-hour breakdown recovery cards which the rider must always keep with the Scooter.
-
Failure to return or loss of the Scooter keys will mean the rider will be required to pay W2WCD the replacement cost (from £30 upwards)
INSURANCE
-
The Scooter will be taxed and insured by W2WCD. The insurance will be for the vehicle only. The rider is not insured for any personal loss or injury, nor will they have any ‘No Claims’ entitlement after they have finished their loan with W2WCD. Personal injury cover is the responsibility of the rider to arrange if they wish.
-
The Scooter is not insured for and cannot be used for fast food delivery work, if the scooter is found to be used for this purpose the scooter will be confiscated.
-
The scooters are only to be used by persons registered on the W2WCD scheme; riders must not lend/share the Scooter with anyone else.
-
Riders MUST follow W2WCD procedures in the event of an accident. (All procedures are provided in the Welcome Pack). It is the rider’s responsibility to read and understand the procedures for reporting accidents. Riders must, if they are able, exchange W2WCD contact details with a third party, if involved. The rider should not provide any of their own personal information such as phone number or address; the rider should refer the third party onto the W2WCD Office. Riders must take photographs, if possible, of the scene and the vehicle(s) plus details of any witnesses. Riders must not admit liability. W2WCD will investigate all accidents through the appropriate channels.
THEFT
-
The rider of a stolen Scooter which has been securely locked to an immoveable object will be liable for an excess payment of £250 per scooter. In the event that a scooter is stolen which has not been securely locked to an immoveable object. the rider may be liable for the full replacement cost of the Scooter (approx. £2000) as W2WCD will not be able to claim on the insurance.
A replacement scooter is not guaranteed and will be dependent on Scooter availability however a replacement will not be issued at all if
-
A stolen and recovered scooter is found to have the supplied locks under the seat
-
Tracker alerts have been consistently ignored by the rider
-
The scooter is stolen over night from an address that is not your address and that we do not have secure storage photos for
-
The scooter has been left unchained/unsecure for any period of time in places, including but not limited to - outside of rider's or friend/relatives' home, shops, take aways, cash machines or public car parks
​
​
SECURITY
​
W2WCD scooters are fitted with 24/7 tracker systems, your mobile number will be listed against the scooter you are issued and alerts will be sent directly to riders. Riders must respond to any tracker alerts they receive. Alerts will include possible theft, speeding and out of area. W2WCD staff run reports on the scooter's movement on a weekly basis to ensure the scooters are not being misused by the rider in any way.
SAFETY
-
Safety helmet, gloves, jacket and high-visibility vest will be provided by W2WCD, the rider MUST always wear these when riding the Scooter. The wearing of additional protective clothing is the responsibility of the rider. Riders who choose to ignore this rule and not wear the PPE provided and/or suitable clothing do so at their own risk.
-
Riders are provided with a bow and screamer lock which must be return along with the Scooter at the end of his/her loan.
-
The rider must always comply with the law and the rules of the Highway Code.
-
The rider must not ride the Scooter under the influence of alcohol or any other drug which may affect the rider’s ability to ride safely.
-
The Scooter must not be used to carry passengers at any time.
-
The Scooter must not be used to ride off-road at any time, this includes footpaths
-
At no point does Wheels 2 Work CIO accept any responsibility or liability for any injury sustained to, or death of, the person named as the rider in this contract as a result of participating in Wheels 2 Work County Durham.
 
  DATA PROTECTION:  
-
W2WCD collects your personal data (application form) so we can assess whether you are eligible for the scheme and to ensure that we can contact you in relation to your Scooter loan.
-
We will contact you by any of the following methods- email, telephone, letter.
-
Your data will be processed in line with W2WCD procedures and will be stored securely by us.
-
Your personal data will be kept by W2WCD for 7 years, in line with HMRC guidelines, after which time it will be securely destroyed.
-
  We are obliged to share statistical information with the project funders for monitoring and administration purposes,
-
Your telephone number and address may be shared with the schemes motorcycle dealer
Our Data Privacy Notice can be viewed on our website www.w2wcd.org.uk
Tel:   0191 303 8442 / / 07566 068 668 / 0759 727 8208
Email:  info@w2wcd.org.uk   
Website:  www.w2wcd.org.uk   
 W2W County Durham, Bullion Hall, South Approach, Chester le Street, County Durham DH2 2DW
Registered in England Company No: 3320404 Registered Charity No: 1061531