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FAQ's

Clients and advisors may have many questions that will require answering and therefore, provided below are the most common questions asked by applicants.

Are there any age restrictions?

Anyone 17 years+ can apply for a 110/125cc petrol scooter or 125cc equivalent electric scooter. If you are under 18 you will need permission from a parent or guardian.

Do I need a licence?

Yes. Everyone will be required to hold a minimum of a Provisional Driving Licence with at least 6 months duration left. You will be required to show us your original licence before we loan you a scooter. 

How much will the Scooter Scheme cost?

The cost is £35 in addition you will need to pay an upfront payment of the first months loan fees. The loan cost also includes a helmet, high visibility vest and a heavy-duty lock, insurance (scooter only), tax, breakdown cover as well as servicing of the scooter. 

How many hours work, apprenticeship or attendance at further education do I need?

There is no minimum hours requirement for employment, apprenticeships and further education however training courses must be a minimum of 12 weeks.

Do I need to be in a job or already attending a course?

You don't need to be in employment or on your course already, but you do need to have a firm offer of a job or place on a course. We will contact your employer or learning provider to confirm this.

How long can I use the scooter for?

There is a minimum period of 6 months. You may be able to extend depending on scooter availability and if you still meet the criteria.

 

What Insurance is provided with the vehicles and what is insurance excess? 

All W2W scooters are insured however personal injury insurance is not included. Every rider agreeing to take part in the scooter scheme will be required to agree to pay up to a maximum of £250 for damage per incident or if stolen, written off. There is no guarantee if your scooter is stolen or written off that you will receive a replacement. If your scooter is stolen and you didn't leave it in a secure place in line with our terms and conditions, you may be liable for the full replacement cost. As a charity we will often not require this money to be paid upfront and therefore a payment plan will be discussed, agreed with the individual and implemented. 

Prior to any rider paying for any damage, they will be provided with a comprehensive breakdown of damage caused and the cost to repair the scooter. 

 

To comply with the insurance conditions, you must not have been involved in a motor vehicle accident in the last 3 years, convicted of any motoring offences or have any prosecution pending, suffer from any physical or mental illness or incapacity that impacts your ability to ride safely or would invalidate an insurance policy.

So, what do I do next? 

To start the wheels in motion we will need a completed application from you. You can do this by:

Clicking on the apply now button on this page and complete an online application form.  When we have assessed your application, you will be informed whether you are eligible or not and whether we have a scooter available for you. If the answer is yes, you will be required to sign a contract.

If you require any help filling out your application, please call W2W on 0191 3038442 or 07597 278 208 or 07460 068 668 and we will happily complete an application with you over the telephone 

 

How long does the application process take?

 

This will depend on your personal situation but once your application has been received, W2W will aim to get you onto a scooter within 7-10 working days but this may vary. The earlier you submit your application the better.

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