Scooter hire and Bicycle scheme
For County Durham residents who find accessing available transport a real struggle
We are a charity that offers personal transport to people who find it difficult to get to, or sustain, employment, volunteering or further education opportunities because of a lack of available transport options.
Our Scooter and Bicycle services are for County Durham residents only. We classify County Durham residents as people from a household who pay their Council Tax to Durham County Council.
If your Council Tax is paid to a different Local Authority area, you will need to look for a similar service there.
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FAQ'S
Clients and advisors may have many questions that will require answering and therefore, provided below are the most common questions asked by applicants.
Are there any age restrictions?
Anyone 16 years plus can apply, If you are under 18 you will need permission from a parent or guardian.
How much will the Scheme cost?
The cost is a £20 one off payment and the bike and kit is yours to keep.
How many hours work, apprenticeship or attendance at further education do I need?
There is no minimum hours requirement for employment, apprenticeships or further education however training courses must be a minimum of 12 weeks
Do I need to be in a job or already attending a course?
You don't need to be in employment or on your course already, but you do need to have a firm offer of a job or place on a course. We will contact your employer or learning provider to confirm this.
What is classed as a journey struggle
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No public transport at start and/or end times
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Journey takes more than 1 bus
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Journey takes more than 1 hour on public transport
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Journey takes more than 40 minutes on foot
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have no other means of transport other than public transport
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Health issue prevents from traveling on public transport
So, what do I do next?
To start the wheels in motion we will need a completed application from you. You can do this by:
Clicking on the apply now button on this page and complete an online application form. When we have assessed your application, we will contact you by email to let you know if you are eligible. If the answer is yes, you will be required to sign an agreement.
If you require any help filling out your application, please call W2W on 0191 3038442 or 07597 278 208 or 07460 068 668 and we will happily complete an application with you over the telephone.
How long does the application process take?
This will depend on your personal situation but once your application has been received, W2W will aim to get you onto a bike within 7-10 working days but this may vary. The earlier you submit your application the better.