
Scooter hire and Bicycle scheme
For County Durham residents who find accessing available transport a real struggle

We are a charity that offers personal transport to people who find it difficult to get to, or sustain, employment, volunteering or further education opportunities because of a lack of available transport options.
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Our Scooter and Bicycle services are for County Durham residents only. We classify County Durham residents as people from a household who pay their Council Tax to Durham County Council.
If your Council Tax is paid to a different Local Authority area, you will need to look for a similar service there.














The Process
W2W refers to Wheels 2 Work County Durham
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Application received by W2W
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** please note, applications submitted after 12pm on a Friday will be processed the following Monday
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Journey check to be completed by W2W
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W2W will email you to ask for a driving licence check code and photos of your storage for the scooter (full details in email)
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W2W will contact your employer/ apprenticeship or your further education provider to confirm you are in or have a firm offer of employment/apprenticeship/further education
Eligibility confirmed by W2W
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W2W will email you out a contract via Sign request to read and sign (this will be returned automatically to W2W once signed)
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W2W will arrange a time convenient to you to ring you and go through the contract with you and answer any further questions you may have
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Once the contract has been read through W2W will email you the bank details so you can make your upfront payment of £173 (first month loan fees)
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When the up-front payment clears in W2W bank you will receive an email with the details needed to book your CBT training ( if you have a valid in date CBT certificate already you will only need to complete the CBT PLUS)
After you pass the CBT
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You will need to book back in for a CBT PLUS, this is 2 extra hours of road work, you will be shown around the controls then issued with a scooter and PPE (personal protective equipment)
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You will receive your welcome pack via email within 3- 5 working days
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One month from the date you take the scooter you will start paying your weekly/monthly loan fees
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You will be contacted by W2W once a month for the scooter mileage and service reminders (if applicable)
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The loan is for 6 months however the scooter can be returned before the 6 month period has ended